Red Horse Workflow Trumps MS-CRM for Small Businesses

Red Horse Workflow Trumps MS-CRM for Small Businesses
RedHorse Systems announces an upgraded CRM which quadruples workflow coverage without the EXTRA hardware and software needed to operate MS CRM. With today’s introduction of RedHorse CRM v3.4, businesses can apply workflow to all business modules: marketing, customer service, tickets, projects, contracts, and communications.

Using only SQL Express (free), RedHorse CRM offers a wide range of automatic workflow functions. To perform the same functions, MS-CRM would require users to purchase and configure additional software, such as: SharePoint, Microsoft Exchange, and MS SQL. Users who have compared the two were also impressed with the speed of response shown by RedHorse CRM. Customers no longer have to limit their database size or suffer the lag in system response.

“RedHorse CRM v3.4 expands workflow to all business processes, allowing better responsiveness in every business area, not just marketing,” said Connie Koch, founder. “Incoming emails can trigger the proper actions, even if all personnel are busy at the moment, even before emails are read. This gives our customers a tremendous advantage in these competitive times.” While automatic analysis of incoming emails is one trigger for action, there are many other triggers available, such as interactive web forms, outbound communications, service requests, support escalations, warranty registration, and sales lead capture.

Workflow uses an independent engine and manager to permit continued operation whether or not the RedHorse business system is active. It does so by linking with Windows background services.

RedHorse CRM has nearly Enterprise level capability
Comparisons with RedHorse CRM v3.4 and customized Enterprise level business software have been made. Workflow functions which were formerly never seen outside Enterprise software are available in RedHorse v3.4. “Any company serious about using Business Process Management (BPM) to improve logistics and support will want to see what this software can do for them,” said Koch. Possible users of this software are: financial services, insurance, business services, construction, and manufacturing.

Want to learn more about this great software? Call BestFit Solutions at (503)206-0333