RedHorse CRM & Contact Management
Advanced business software to manage your critical customer data
In today's highly competitive marketplace, you need to respond quickly and intelligently to changes that critically affect your business. RedHorse CRM comes with a built-in features that provide your employees real-time access to critical business information, prompting quick and effective responses to customers. You can configure it to automatically trigger email alerts to individuals or groups of employees, vendors/partners and customers whenever any business activity occurs or threshold metric is reached.
Looking for more advanced CRM and Business Management features?
Do you need a Complete Small Business Management Solution?
You will find them in RedHorse CRM, which can be configured to handle all your marketing and campaign activities, support and customer service tasks, manage your projects and contacts, do surveys and follow up, automate routine tasks, and provide actionable business intelligence with reports and dashboard analytics. All designed and configured to the way you run YOUR business.
Once configured, it will not only automatically notify the appropriate staff for further action, but it will also keep you up to date with timely information. It generates frequently needed reports and helps you track who got what information, when and by what means. With RedHorse CRM, you can make better decisions by monitoring events you didn't have time for before, increase customer satisfaction by responding to their problems faster and save time by having reports automatically delivered across your business.
How RedHorse CRM addresses your concerns relating to Business Activity and CRM
- I would like to add a personal touch to standardized communications sent via e-mail to customers and prospects.
RedHorse CRM offers templates that help standardize communications to customers, prospects and others sent by e-mail, mail merge, or fax. Tags available for these templates enable the addition of a personal touch to these communication pieces with ease. All this is available using latest standard software that most companies already have, like Microsoft Word, Excel, and PDF files.
- I would like to keep my Web store customers informed of upcoming offers and promotions.
RedHorse CRM can be set up to trigger prompts for e-mailing newsletters, in plain text or HTML format, to customers informing them of new stock that has arrived, or discount sales in the offing. You can also drive additional sales and keep close to your customers by sending out greetings on occasions such as weddings, anniversaries, years as a customer, etc, using data in the system or captued from your website.
- I would like to greet my customers on their birthdays, wedding anniversaries and other special occasions, but find it difficult to keep track of the appropriate dates.
You can set up RedHorse CRM to monitor wedding anniversaries, lifetime value thresholds, purchased volume thresholds, or any occasion special to your customers and automatically send appropriate greetings to them with your signature, providing a very personal touch.
- I would like to track, and respond to, changes critical to my business that go beyond the pre-defined structure in RedHorse CRM.
RedHorse CRM can be configured to integrate with external data sources and based on triggers, actions, or events (within RedHorse CRM) that you want to track that are beyond RedHorse CRM functionality. Once configured, it can not only automatically notify the appropriate staff for further action, but it can also update accounting inventory and other software with timely data. Almost anything you want to accomplish can be done; because of the flexibility of the MSSQL backend.
Let's face it, the more you know about your customers and prospects, the better you can sell to them and the stronger the relationship you can build. Only RedHorse CRM gives you a complete 360-degree view of your customer accounts. RedHorse CRM goes beyond managing customer contact information to give you full visibility into other vital areas of customer interaction, such as order and shipping status, support cases and sales history. You also get detailed information on each contact, communication and activity. By arming your sales teams with deep knowledge about customers, you'll boost customer satisfaction and improve customer loyalty.
RedHorse CRM also provides team selling capabilities that let you match the right expertise from your sales organization with each customer engagement. This helps you to easily track multiple sales roles such as sales reps, sales engineers, and specialists on each customer record.
Using RedHorse CRM will provide you with:
- Gain a complete 360-degree view into customer and prospect records for better sales insight.
- Leverage deep knowledge of your customers to improve customer satisfaction and loyalty.
- Boost the value of your customer relationships by pro-actively selling to their specific needs.
- Provide customers with a consistent experience in all their interactions with your company.
RedHorse CRM - Fully integrated software for maximum efficiency:
RedHorse CRM is a fully integrated solution that covers all aspects of your business, including, marketing automation, lead generation and tracking, quoting, sales, order entry, contact relationship management, help desk, ticketing, project management, surveys and analysis, RMAs and more. The strength of the product lies in its non-modular design that enables you to enhance your business productivity significantly without ever having to purchase and integrate separate third party software applications. With RedHorse CRM, you get a powerful yet affordable 'all-in-one' small business management software solution right-out-of-the-box!
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