Survey Tools in RedHorse CRM
Surveys help you collect, manage, and analyze the research that drives your company forward!
Why use surveys?
Surveys are used mostly in two forums; market research and scientific research. Consumers are most familiar with market research. These surveys typically consist of a few demographic questions about age and gender along with questions about how much they enjoy a particular product or service like laundry soap, a television show or customer service.
The opinion of the public, and your customers, directly affects business and how they may or may not interact with you. Companies depend heavily on the customer’s thoughts and opinions to stay competitive. Surveys and polls provide the perfect outlet for businesses to learn who their consumer is and what they expect. When used correctly, surveys can assist you in determining trends, mathematically calculating the needs of your customers and building a more successful business.
RedHorse CRM helps you collect this type of information and much more. In addition, the built in survey module can also be used to standardize you lead qualification process, provide feedback on your Marketing efforts and gain insight into customer satisfaction with your service delivery. The possibilities are endless!
Conducting and calculating surveys can sometimes be difficult and frustrating. RedHorse CRM helps alleviate some of the difficulties associated with market research and analysis. RedHorse CRM provides your company creative freedom in question choices and survey design; as well it includes enough analytical tools to calculate accurate and relevant results.
RedHorse CRM survey module offers:
Administration Options
RedHorse CRM provides various options and methods to administer survey use including through the Internet, face-to-face interviews, paper print outs or email. You select which surveys you want to use (once created) and who has access to them.
Survey Creation
RedHorse CRM provides options and features that allow those administering the survey to customize its look and set restrictions associated with their survey. This includes question creation and type selection as well as where they are used and by whom.
Survey Analysis
RedHorse CRM include analysis and statistic tools. Produce results as tables, charts or text, even live reports of Internet survey answers. Elegant banners (cross-tabs) show results broken down by any data in the system. Customize reports to meet your needs, including fonts, colors, statistics, ranking, and etc. Results can be printed, uploaded to a web site, or exported to word processors, spreadsheets, PDF file.
Ease of Use
RedHorse CRM is powerful enough to produce relevant and reliable results and easy enough for novice computer users to understand and operate. You create the surveys in the Administration center and deploy them for your staff to use.
To begin using this powerful tool in your company....
RedHorse CRM - Fully integrated software for maximum efficiency:
RedHorse CRM is a fully integrated solution that covers all aspects of your business, including, marketing automation, lead generation and tracking, quoting, sales, order entry, contact relationship management, help desk, ticketing, project management, surveys and analysis, RMAs and more. The strength of the product lies in its non-modular design that enables you to enhance your business productivity significantly without ever having to purchase and integrate separate third party software applications. With RedHorse CRM, you get a powerful yet affordable 'all-in-one' small business management software solution right-out-of-the-box!
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