BestFit Solutions Customer Support Services

Services for small to medium size businesses

When it comes to the deployment of any new business management system and the related software's on-going usage, BestFit Solutions knows the significant role implementation, training and support play in its deployment to ensure your success. The effectiveness of a business software solution is largely determined by the expertise of its trainers and implementers. BestFit Solutions has the collective experience of hundreds of similar installations across almost every kind of business, which means the most capable assistance is at hand fr om the moment RedHorse CRM is first deployed to the point where every employee of the organization depends on it.

Maintaining business software
Our software support structure provides a choice of two plans: the Standard Maintenance plan and the Enhanced Maintenance plan. Both plans are designed to help customers get the full advantage of RedHorse CRM with minimal headaches and costs, by providing the basic level of service essential to keep your management software up-to-date. The plans include basic service levels in the Standard plan, right up to expanded levels of service in Enhanced, ranging fr om product updates and managed newsgroups in the former, to unlimited phone support in the latter.

Implementation from beginning to end
Getting off to a good start is critical. BestFit Solutions knows that a complete and thorough implementation is essential for success and a quick realization of ROI . Thus, we follow a comprehensive methodology to make sure customers get the necessary implementation services based on their business environment. Our experienced engineers can guide you through the whole process - from reviewing business processes to testing the business application and providing user training - all with the goal of ensuring you go live with a smooth transition from your existing software so that your company can get the most value out of RedHorse CRM. 

BestFit Solutions provides business software training
Ensuring successful adoption by all users in a business requires access to advanced learning tools as well as on-site training. BestFit Solutions offers a variety of innovative, high-quality and cost-effective training services that meet the educational needs of virtually every organization. Whether you require training for new employees or seasoned users that want to refresh their skills - we have something for everyone. These services include Webinar sessions, customized on-site training and group seminars and more. 

Creating a customizable business system 
RedHorse CRM is designed to operate in diverse environments and adapt to most business processes. However, unique situations occasionally arise that require customization of the product. BestFit Solutions offers customization, extension, and modification services to meet your company's specific needs, or to integrate with other business software you may use . We help assess these needs, analyze specific requirements, and recommend possible resolutions for making RedHorse CRM work with other applications. Our skilled and experienced customization team  brings high value to each customer's investment.

BestFit Solutions Customer Support for business management software
Providing world class customer support on which a business can consistently depend is our goal.
Our clients enjoy friendly, personalized service from specialists whose intimate knowledge of RedHorse CRM will help you get the most from your investment in the great software.

BestFit Solutions also provides self-support options that offer round-the-clock access to online information. These include Knowledge Base documents, FAQs and a password-protected online incident management system. BestFit Solutions' Customer Support team gives our clients the security of knowing there is someone there to help them through their issues while they focus on growing their business.


For more information, please contact your account manager at  (888) 790-8711

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RedHorse CRM - Fully integrated software for maximum efficiency:
RedHorse CRM is a fully integrated solution that covers all aspects of your business, including: marketing automation, lead generation and tracking, quoting, sales, order entry, contract relationship management, help desk, ticketing, project management, surveys and analysis, RMAs and more. The strength of the product lies in its non-modular design that enables you to enhance your business productivity significantly without ever having to purchase and integrate separate third party software applications. With RedHorse CRM, you get a powerful yet affordable 'all-in-one' small business management software solution right-out-of-the-box!